Privacy Policy

Last Updated: 30/08/24

This Privacy Policy describes how Glowvela ("we", "us", "our" or the "Site") collects, uses, and discloses your personal data when you visit our website, make a purchase on https://glowvela.com/ (the "Site"), or otherwise communicate with us (collectively the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another person whose data we collect under this Privacy Policy.

Company Information

Trade Name: Glowvela
Registered Office: Hong Kong, Rm 701, Unit 127, 7/F
Email: info@glowvela.com
Facebook: Glowvela Official

Your Consent

By using our Services or otherwise communicating with us, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with a new "Last Updated" date. We recommend reviewing this policy regularly.

What Personal Data We Collect

Data You Provide Directly

  • Contact Information: name, address, email address, phone number.
  • Account Information: username, password.
  • Order and Payment Information: billing address, shipping address, payment details.
  • Communication Data: any data you provide when contacting our customer service or through forms.

Data Collected Automatically

We automatically collect certain information through cookies and similar technologies, including:

  • IP address, browser type, device details.
  • Interaction data (e.g. pages viewed, purchases, timestamps).
  • Location data (derived from IP).

Data from Third Parties

We may receive information from partners, such as payment providers, advertising platforms (e.g. Meta, Google), or logistics partners.

How We Use Your Data

  • Process and deliver orders: to fulfill your order, process payments, and provide customer service.
  • Account management: to create, maintain, and secure your account.
  • Marketing and personalization: to send you marketing communications (where legally permitted) and personalize content/offers.
  • Security and fraud prevention: to prevent misuse and protect our rights or the rights of others.
  • Legal obligations: to comply with local laws and regulations, including the PDPO.

Direct Marketing

We may use your contact information for direct marketing (such as newsletters or offers). We will request your explicit consent for direct marketing unless permitted by law. You can opt out at any time via the unsubscribe link in our messages or by contacting us at info@glowvela.com.

Cookies

We use cookies to improve our Site and support functionality. You can refuse cookies through your browser settings, but some features may not function properly.

Data Transfers Outside Hong Kong

Your data may be stored or processed outside Hong Kong, including in countries such as the Netherlands, other EU member states, or where our servers or service providers are located. When we transfer data internationally, we implement appropriate security measures in line with the PDPO, including contractual safeguards.

How We Share Your Data

We may share your data with:

  • Service providers (e.g. hosting, payment processing, logistics).
  • Marketing partners and advertising platforms (with your consent where required).
  • Legal authorities or regulatory agencies, if required.
  • Within our corporate group or as part of a business transaction (merger, acquisition).

Data Security and Retention

We take reasonable technical and organizational measures to protect your data. However, no system is 100% secure. We retain your data as long as necessary for the purposes for which it was collected, or as required under applicable law.

Your Rights

Under the Hong Kong Personal Data (Privacy) Ordinance (PDPO), you have the right to:

  • Access: request what personal data we hold about you.
  • Correction: have inaccurate data corrected.
  • Opt-out of direct marketing: request that we stop using your data for direct marketing at any time.

For other rights or requests, please contact us using the details below. We may ask you to verify your identity before processing your request.

Children

Our Site is not intended for children under 18. We do not knowingly collect data from children. If you believe we have accidentally collected data from a child, please contact us so we can delete it.

Complaints

If you have concerns or complaints about how we handle your personal data, you can contact us at info@glowvela.com.
In Hong Kong, you can also file a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD).

Contact

Trade Name: Glowvela
Email: info@glowvela.com
Facebook: Glowvela Official